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Ticketing for export teams

Every issue tied to the order, shipment or invoice it is about

A buyer complaint, a supplier delay or a question from a colleague becomes a ticket on the record it concerns. It is your team's record and workspace for each issue, from first contact to close, with honest numbers on how fast you respond.

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  • Tickets for clients, suppliers and your own colleagues
  • Linked to the order, shipment, invoice or receipt it concerns
  • Internal notes kept apart from what the client is told
Every ticketlinked to the record it is about
Team onlyinternal notes, kept apart from replies
Every reopencounted on the ticket

How it works

  1. Step 1

    Raise it on the record

    Open a ticket for a client, a supplier or a colleague, and link it to the record it is about. Note how it came in and how urgent it is.

  2. Step 2

    Assign it

    Give it to a person or a team. Each person sees what is waiting on them, oldest first.

  3. Step 3

    Work it to a close

    Record each reply, add internal notes and attach the record's own documents. Close the ticket when the issue is settled.

Tied to the record

No more issues lost in someone's inbox

A ticket can be linked to the order, shipment, purchase, invoice or receipt it is about. Anyone opening that record sees every issue raised about it. Attach the record's own documents, and Expodite tells you if a document was out of date at the time.

  • Tickets shown on every linked record
  • Attach the invoice or packing list from the record
  • Download all attachments in one go
Notes and replies

Internal notes that stay internal

Replies and internal notes are kept separate, so a note meant for your team is never mixed with what the client was told. Each ticket keeps its full history, and a closed ticket can only be reopened, never quietly edited.

  • Notes kept apart from replies
  • Full history on every ticket
  • Turn a ticket into an enquiry, with the conversation moving with it
Honest numbers

Know how fast your team really responds

Expodite records how long each ticket waited for a first reply and how long it took to resolve. The dashboard compares each period with the one before, and it never hides the tickets that do not fit the averages.

  • Average first response and resolution
  • Trends compared with the previous period
  • What people are writing in about
“As a merchant exporter buying from many suppliers, Expodite shows us where every order and shipment stands.”
A merchant exporter

Works with

Shipment workflow

Every stage of the shipment, with the right form at each step.

Learn more Dashboard

Money, shipments and risks at a glance.

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Questions

Who can a ticket be raised for?

A client, a supplier or a colleague inside your company. You can also raise one before you know who it concerns and set that later.

Which records can a ticket be linked to?

The main records in your export business, from quotations and orders to shipments, purchases, invoices and receipts. Expodite only offers the records that make sense for the person the ticket is about.

Can the client see our internal notes?

No. Internal notes are kept apart from replies and are for your team only.

What does the ticket dashboard measure?

How many tickets were raised and are open now, how fast your team first responds and resolves them, and what people write in about. Each period is compared with the one before.

Can a ticket become a sales enquiry?

Yes. Convert a ticket into an enquiry, and back if needed. The conversation moves with it.

Free up your time. Grow your exports.

A free 30-minute demo, online.

Book a free demoOr write to info@expodite.in

+91-8858857369 info@expodite.in

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